Visual Cues to Reduce Errors in a Routine Procedural Task

This paper reports an experiment designed to evaluate the efficacy of visual cues as error “interventions” in computerbased routine procedural tasks. Using two separate tasks with a well-documented error prone step, the effects of several visual cues were compared. The findings provide support for goal selection driven by environmental cues in routine procedural tasks. The importance of cue timing and movement and meaningfulness characteristics, particularly in dynamic tasks with external pressures, is demonstrated.